Your satisfaction matters. Here's everything you need to know about returns and refunds.
Last updated: August 2026
🌸 Because all Magic of Things products are handmade to order, we do not accept returns or exchanges unless an item arrives damaged or defective.
We put a lot of care into every product we make and pack. If something is not right with your order, please reach out within 14 days of receiving your package and we will do our best to make it right.
If your item arrives damaged, defective, or incorrect, please contact us at hello@magicofthings.de within 14 days of delivery. Please include:
• Your order number
• A clear photo of the damaged or defective item
• A short description of the issue
We will review your request and offer a replacement or full refund where applicable.
The following items cannot be returned or exchanged:
• Items returned without prior contact
• Items damaged due to misuse or normal wear
• Digital downloads (once downloaded)
• Custom or personalised orders
Once your return is approved, your refund will be processed within 5–10 business days to your original payment method. Please note that shipping costs are non-refundable unless the item was damaged or sent in error.
As a consumer in the European Union, you have the right to withdraw from a distance contract within 14 days of receiving your order, without giving a reason — unless the product is a custom-made or digital item. To exercise this right, please contact us before returning any item.
We're happy to help. Send us a message at hello@magicofthings.de or visit our contact page.